This Privacy Policy describes how HydraCourt LLC ("HydraCourt," "we," "us," or "our") collects, uses, and shares information about you when you visit hydracourt.com (the "Site"), make a purchase, or otherwise interact with us. By using our Site, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, information collected automatically when you use our Site, and information from third-party services we use to operate our business.
Information you provide directly:
- Name, email address, shipping address, and billing address when you place an order
- Payment information — processed securely through Shopify Payments. We do not store your full credit card number.
- Email address when you sign up for our newsletter or join The Thirsty Tennis Club mailing list
- Any information you voluntarily submit when contacting us
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookie and tracking data (see Section 5 on Cookies below)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Communicate with you about your purchases and respond to customer service inquiries
- Send you marketing emails and newsletters if you have opted in — you can unsubscribe at any time
- Improve our website and understand how customers interact with our products
- Comply with legal obligations
We do not sell your personal information. We do not use your data for targeted advertising on third-party platforms at this time.
3. How We Share Your Information
We share your information only with the third-party service providers necessary to operate our business. These include:
- Shopify — our e-commerce platform. Shopify processes orders, payments, and stores customer data on our behalf. See Shopify's privacy policy at shopify.com/legal/privacy.
- Klaviyo — our email marketing platform. Your email address and basic order data are shared with Klaviyo to send transactional and marketing emails. See Klaviyo's privacy policy at klaviyo.com/legal/privacy-policy.
- Shipping carriers (such as UPS, USPS, or FedEx) — your name and address are shared to fulfill and deliver your order.
We do not share your personal information with any other third parties for their own marketing purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including maintaining your order history, complying with legal obligations, and resolving disputes. If you would like us to delete your data, please contact us at support@hydracourt.com and we will respond within 30 days.
5. Cookies
Our Site uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our Site. Cookies are small text files stored on your device.
We use:
- Essential cookies — required for the Site to function, including keeping items in your cart and processing checkout
- Analytics cookies — to understand how visitors navigate our Site (via Shopify Analytics)
You can control cookie settings through your browser. Note that disabling certain cookies may affect Site functionality. We do not use cookies for targeted advertising on third-party websites.
6. Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time by clicking "unsubscribe" in any email we send
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us at privacy@hydracourt.com.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All payment transactions are encrypted and processed through Shopify's secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at support@hydracourt.com and we will delete it promptly.
9. Third-Party Links
Our Site may contain links to third-party websites, including our social media profiles (Instagram, TikTok) and community platforms (Discord). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Your continued use of our website after any changes to this privacy policy shall constitute your acceptance of such changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at support@hydracourt.com